Refund Policy
Refund Policy
Clear, fair and transparent terms for refunds on all SkopjeCloud services.
Clear, fair and transparent terms for refunds on all SkopjeCloud services.
At SkopjeCloud, we are committed to providing transparent and fair refund terms for all customers. By purchasing any product or service from SkopjeCloud, you agree to the following Refund Policy.
Refund requests for VPS hosting plans may be submitted within 24 hours of the original purchase date, provided that:
After 24 hours, VPS hosting services are considered active digital services and are generally non-refundable.
Website creation, setup, customization, development, and design services are custom digital services.
All domain registrations, renewals, transfers, and related fees are non-refundable once processed. This includes:
Additional services such as the following are generally non-refundable once delivered or activated:
SkopjeCloud reserves the right to suspend, cancel, or refuse any order flagged for:
Refund eligibility in such cases remains solely at the discretion of SkopjeCloud.
Customers must contact our support team before opening a chargeback or payment dispute. Unjustified chargebacks may result in:
Approved refunds are typically processed within 3 to 10 business days, depending on the payment provider, bank, or card issuer. Processing times may vary.
In the event of a refund, the amount will be credited back to the customer’s original payment method.
To request a refund, please contact us with:
Send requests to: support@skopjecloud.com / info@skopjecloud.com
We strongly recommend contacting us before purchase if you are unsure whether a service is suitable for your needs. Our team is happy to assist you before ordering.
SkopjeCloud reserves the right to update or modify this Refund Policy at any time without prior notice. The latest version will always be published on this page.