Privacy Policy

1. Information We Collect

We may collect personal and technical information when you use our website, create an account, purchase services, contact us, or interact with our support team.

• Name, email address, billing information, and account details
• Service-related information such as hosting plans, VPS usage, and support requests
• Technical data such as IP address, browser type, device information, and access logs
• Communication data when you contact us through forms, email, or social channels

2. How We Use Your Data

We use your information to operate our services professionally and securely. Your data helps us provide account access, billing, customer support, security monitoring, and service improvements.

• To create and manage user accounts
• To provide hosting, VPS, and website-related services
• To process billing and payments
• To communicate with you about your account or service updates
• To prevent fraud, abuse, unauthorized access, and technical misuse
• To improve platform stability, usability, and service quality

3. Cookies and Tracking

We may use cookies and similar technologies to improve website functionality, remember preferences, analyze traffic, and provide a smoother experience.

Cookies may be used for session handling, login convenience, language preferences, and anonymous analytics. You can manage cookies through your browser settings, although disabling certain cookies may affect site functionality.

4. Third-Party Services

In order to deliver reliable services, we may work with trusted third-party providers for hosting infrastructure, analytics, payments, support tools, or technical operations.

We do not sell your personal information. We only share data when it is necessary to operate services, comply with legal requirements, process payments, or maintain account and infrastructure security.

5. Data Protection and Security

SkopjeCloud applies reasonable technical and organizational measures to protect your data from unauthorized access, misuse, disclosure, or loss.

• Access controls and account protection procedures
• Secure login systems and monitoring
• Infrastructure-level protections and service hardening
• Ongoing review of platform security and operational practices

While no internet-based service can guarantee absolute security, we are committed to maintaining a professional and security-focused environment.

6. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

• Request access to data we hold about you
• Request correction of inaccurate or outdated data
• Request deletion of personal data where permitted
• Request clarification about how your data is processed

To make such a request, please contact us using the contact details provided below.

7. Data Retention

We retain personal data only for as long as necessary to provide services, maintain security, fulfill operational and legal requirements, resolve disputes, and enforce service agreements.

Some records may be retained for a longer period where required for billing, fraud prevention, compliance, or infrastructure security logs.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect service improvements, legal requirements, or operational changes. Updated versions will be published on this page.

Continued use of our services after changes take effect indicates acceptance of the revised policy.